Terms of Service

These terms are an agreement between your business and Boulangeries de Paris LLC, which provides Socialcarbs. By creating an account or using the service you accept them. If you are accepting on behalf of a business, you confirm you are authorized to do so.

1. The service

Socialcarbs helps food businesses manage wholesale and retail operations: ordering, production, catalogs, reporting, an optional public storefront and website, and an optional connection to QuickBooks Online for creating invoices. The QuickBooks connection happens only after you explicitly authorize it.

2. Who is responsible for whose data

This matters, so it is stated plainly:

• Your staff. We decide how we handle personal information about the people who sign in to Socialcarbs, and our Privacy Policy explains how.
• Your customers. If you use the storefront or website features, you decide what happens to personal information about your shoppers. You are the business responsible for it under California law and the controller under UK and EU law. We process it only on your instructions, as your service provider.

That means you are responsible for publishing your own privacy notice to your shoppers and for answering their privacy requests. We provide a notice template for your storefront and will help you answer a request, but the obligation is yours. You agree not to instruct us to do anything with your shoppers' information that would breach the law.

3. Accounts and access

You must give accurate information and keep credentials secure. You are responsible for everything done under your account, and for assigning user roles sensibly. Tell us promptly if you believe an account has been compromised.

4. Subscriptions, billing and taxes

Paid plans are billed through Stripe under the plan you choose. Fees are non-refundable except where the law requires otherwise. You authorize us and Stripe to charge your payment method for the plan and any applicable taxes. If a payment fails we may suspend access until it is resolved.

5. Acceptable use

You must not:

• Break the law or infringe anyone's rights
• Try to reach another business's data
• Interfere with the service or place an unreasonable load on it
• Circumvent security, reverse engineer, or copy the service
• Send unsolicited bulk email through the service, or publish unlawful content on a website we host for you

We may apply rate limits, remove unlawful content, or suspend an account for misuse. Where it is reasonable to do so, we will tell you first.

6. QuickBooks integration

When you connect QuickBooks Online:

• You authorize us to create invoices and to access only the minimum data needed for that
• You can revoke access at any time from QuickBooks or by contacting us
• You are responsible for reviewing and validating the invoices the service generates

7. Your data, backups and export

You own your data. While your subscription is active you can export it through the exports built into the application, or by asking support for an export we produce for you. After termination we may keep limited backups and logs for a period, for legal and operational reasons, as described in the Privacy Policy.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and provider outages happen. Support is available by email at support@socialcarbs.com.

9. Beta features

We may offer beta features for evaluation. They are provided as is and may change or be withdrawn.

10. Third-party services

The service depends on third parties, including Google Cloud, Stripe, Twilio SendGrid, Sentry and Intuit QuickBooks. Their terms govern their services and may affect availability. The current list is on our sub-processors page. If we add or replace one that processes personal information, we will update that page.

11. Content on websites we host

If we host a public website or storefront for you, you are responsible for the content you publish on it, including images, descriptions, allergen and nutrition statements, and prices. You confirm you have the rights to what you publish. We may remove content that is unlawful or that exposes us to a claim, and we will tell you when we do.

12. Intellectual property and feedback

We keep all rights to the service and the technology behind it. You grant us a non-exclusive licence to host and process your content so we can provide the service. If you send us feedback, you allow us to use it to improve the service without owing you anything.

13. Confidentiality

Each of us will protect the other's non-public information with reasonable care and use it only for this relationship.

14. Security responsibilities

We apply the safeguards described in the Privacy Policy. You are responsible for your own side: strong passwords, sensible user permissions, removing access for people who leave, and reviewing your audit records.

15. Disclaimers

The service is provided as is and as available. To the extent the law allows, we disclaim the warranties of merchantability, fitness for a particular purpose and non-infringement.

16. Limitation of liability

To the maximum extent permitted by law, our total liability for all claims in any twelve-month period is limited to the fees you paid for the service in that period. We are not liable for indirect, incidental, special, consequential or punitive damages.

17. Indemnification

You will indemnify us against claims arising from your content, your misuse of the service, your instructions about your shoppers' personal information, or your breach of these terms or the law.

18. Term and termination

These terms apply while you use the service. You may cancel at any time. We may suspend or terminate for breach, abuse or legal reasons. On termination your access ends, and we handle your data as described in the Privacy Policy. Export your data before you cancel.

19. Governing law and venue

These terms are governed by the laws of the State of California. Venue is Los Angeles County, California.

20. Changes to the service or these terms

We may change the service or these terms. Every change is published here as a new version with a new effective date, both shown at the top of this page. Where a change materially affects your rights or obligations, we will also email account administrators. Continuing to use the service after that means you accept the change.

21. Contact

support@socialcarbs.com for the service, privacy@socialcarbs.com for privacy.

Boulangeries de Paris LLC, 143 S Beverly Dr., Beverly Hills, CA 90212